Returns & Refunds

PXRMI products are digital products delivered electronically. No physical item will be shipped.

Digital Downloads

Because our digital guides and other downloadable products are supplied immediately after purchase, they cannot be returned once access or downloading has begun.

Where required by applicable consumer law, you will be asked to consent to receiving the digital content immediately and acknowledge that, once supply begins, you may lose your statutory right to cancel.

Problems With Your Download

If you do not receive your download, receive the wrong file, or experience a technical problem accessing your purchase, please contact us at hello@pxrmi.com and we will help resolve the issue.

If digital content is faulty, not as described, or cannot be supplied correctly, you may be entitled to a repair, replacement, price reduction or refund in accordance with applicable consumer law. Nothing in this policy limits your statutory rights.

Duplicate Purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible. We will review duplicate purchases and, where appropriate, refund the duplicate transaction.

Change of Mind

Once digital content has been supplied following the required consent and acknowledgement, we generally cannot offer refunds simply because you changed your mind, no longer need the guide, or your travel plans changed.

Contact

For any questions about your purchase or a refund request, contact us at hello@pxrmi.com and include your order number.